Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help.
Return Window
Return Authorization (RMA)
To obtain an RMA, contact our returns specialist at [email protected] with your order number. Once approved, you will receive your RMA number, return instructions, and the return shipping address.
Any items returned without an RMA number will be refused and returned to sender at the customer's expense.
Return Eligibility
To qualify for a return, all of the following conditions must be met:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Items marked as non-returnable on the product page
How to Start a Return
Return Shipping
Inspection & Restocking Fees
MBS may request photos of the items to assist with the return process before a physical return is initiated.
Upon receipt, all returned goods will be inspected by MBS Quality Control. If accepted, a credit will be issued.
Refunds
Damaged or Incorrect Items
Please include photos of the product and the packaging in your message. We will work quickly to resolve the issue — in these cases, MBS covers all return shipping costs and will send a replacement or issue a full refund at no charge to you.
Contact our support team at [email protected] or call (813) 938-6025.
Exchanges
To begin an exchange, email [email protected] with your order number and the item(s) you would like to exchange. Exchange eligibility follows the same conditions as standard returns — items must be unused, in original packaging, and within the 15-day return window.
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help.
Return Window
Return Authorization (RMA)
To obtain an RMA, contact our returns specialist at [email protected] with your order number. Once approved, you will receive your RMA number, return instructions, and the return shipping address.
Any items returned without an RMA number will be refused and returned to sender at the customer's expense.
Return Eligibility
To qualify for a return, all of the following conditions must be met:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Items marked as non-returnable on the product page
How to Start a Return
Return Shipping
Inspection & Restocking Fees
MBS may request photos of the items to assist with the return process before a physical return is initiated.
Upon receipt, all returned goods will be inspected by MBS Quality Control. If accepted, a credit will be issued.
Refunds
Damaged or Incorrect Items
Please include photos of the product and the packaging in your message. We will work quickly to resolve the issue — in these cases, MBS covers all return shipping costs and will send a replacement or issue a full refund at no charge to you.
Contact our support team at [email protected] or call (813) 938-6025.
Exchanges
To begin an exchange, email [email protected] with your order number and the item(s) you would like to exchange. Exchange eligibility follows the same conditions as standard returns — items must be unused, in original packaging, and within the 15-day return window.